1. Equipment quality assurance period: one year after-sales service for the whole machine.
2. If there are quality problems with system parts during the warranty period, service engineers will provide telephone or on-site services at any time. Our company is responsible for free replacement of parts and services for any damage or damage caused by the quality of the equipment itself, except for conventional consumables (such as: chuck jaws, chuck rollers, support rollers, lubricating oil, copper nozzles, lenses, etc.) and accidents caused by user violations.
3. During the domestic warranty period, we will follow up and reply within 2 hours after receiving the maintenance notice. If the telephone or fax still cannot eliminate the fault, our technical service personnel can rush to the site within 48 hours.
4. Outside the warranty period, our company still provides the demander with extensive and preferential technical support services, regular maintenance of the whole machine and auxiliary machines, and spare parts supply; provide full maintenance services for the products provided, and provide daily consultation and guidance on equipment at any time, and information and materials on equipment improvement and maintenance technology.
5. Our company has sufficient spare parts and can provide technical and spare parts services in a timely manner to meet the needs of equipment operation and maintenance.
6. Our company regularly arranges technical engineers to provide free technical return visits to the user's site.